Back

Refund and Cancellation Policy

ArtzSpaze

Effective Date: 09-09-2026

1. Purpose

At ArtzSpaze, we aim to provide our students and customers with quality educational content and services in a fair and transparent manner. This Refund and Cancellation Policy explains the circumstances under which refunds may be requested and granted.

By purchasing any course, membership, subscription, event, or service from ArtzSpaze, you agree to this Policy.

2. Digital Nature of Our Services

ArtzSpaze provides digital educational products and services, including:

  • Online art courses

  • Membership programs

  • Video lessons

  • Downloadable learning resources

  • Live online classes

  • Workshops

  • Art projects and tutorials

Because digital content may become accessible immediately after purchase, refunds may be limited once substantial access to the purchased content has been granted.

3. Course Refund Eligibility

A refund request may be considered if all of the following conditions are met:

Eligible Conditions

  • The request is submitted within 10 calendar days of purchase.

  • Less than 20% of the course content has been accessed or completed.

  • No course completion certificate has been issued.

  • There is no evidence of misuse or abuse of the refund policy.

Refund requests submitted after the applicable refund period may not be approved.

4. Non-Refundable Situations

Refunds will generally not be granted when:

  • More than 20% of the course has been accessed or completed.

  • A course completion certificate has been issued.

  • The purchase was made more than 10 days earlier.

  • The student changes their mind after substantial use of the course.

  • The student does not have sufficient time to complete the course.

  • The student experiences technical limitations caused by their own device, software, internet connection, or equipment.

  • The student violates ArtzSpaze’s Terms of Use.

5. Technical Access Issues

If you are unable to access a purchased course because of a technical issue caused by ArtzSpaze, and our support team is unable to resolve the issue within a reasonable period, you may be eligible for:

  • A full refund,

  • A partial refund,

  • Course replacement, or

  • Account credit.

The appropriate resolution will be determined by ArtzSpaze based on the circumstances.

6. Duplicate Payments

If a duplicate payment is accidentally made for the same course, membership, or service, ArtzSpaze will refund the duplicate amount after verifying the transaction.

7. Membership and Subscription Refunds

Monthly, quarterly, half-yearly, and annual membership or subscription fees are generally non-refundable once the membership or subscription period has begun and access has been provided.

Exceptions may be considered for:

  • Duplicate billing

  • Billing errors

  • Technical failures caused by ArtzSpaze

  • Other exceptional circumstances determined by ArtzSpaze

Cancelling a subscription will normally stop future renewals but will not result in a refund for the current billing period.

8. Live Classes, Workshops, and Events

Registration fees for live classes, workshops, webinars, masterclasses, and special events are generally non-refundable.

If ArtzSpaze cancels an event, participants may receive:

  • A full refund,

  • Account credit, or

  • Transfer to a future event.

The available option will depend on the circumstances of the cancellation.

9. Promotional and Discounted Purchases

Courses or services purchased through special promotions, discounts, scholarship programs, bundled offers, or limited-time sales may be subject to separate refund conditions disclosed at the time of purchase.

Where stated during checkout, certain promotional purchases may be non-refundable.

10. Refund Request Procedure

To request a refund, please contact:

Email: support@artzspaze.com

Please include:

  • Full name

  • Registered email address

  • Course, membership, or service purchased

  • Date of purchase

  • Reason for the refund request

ArtzSpaze may request additional information to verify the purchase and determine refund eligibility.

11. Processing Time

Approved refunds are typically processed within 7–14 business days.

The actual time required for the refund to appear in your account may depend on the payment provider, bank, card issuer, UPI provider, or payment gateway.

12. Abuse Prevention

ArtzSpaze reserves the right to deny refund requests where there is evidence of:

  • Repeated refund abuse

  • Excessive consumption of course content

  • Fraudulent activity

  • Chargeback abuse

  • Unauthorized sharing of account credentials or course materials

  • Violation of platform policies

13. Changes to This Policy

ArtzSpaze reserves the right to modify this Refund and Cancellation Policy from time to time.

Changes will become effective when the revised policy is published on the website.

14. Contact Information

ArtzSpaze

Email: artzarena@gmail.com

Website: https://artzspaze.com

Phone: +91 9618553604 (WhatsApp Only)